Customer Services
+44 (0)20 8404 6885
info@littleballerina.co.uk

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About Us


Little Ballerina Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Little Ballerina Ltd
PO Box 376 Twickenham TW1 9ED United Kingdom
Phone: +44 (0)20 8404 6885
Fax:
Email: info [at] littleballerina [dot] co [dot] uk
VAT number 110 0662 78

Making A Purchase

Order on line... Choose one of our secure payment methods. We do not store your card details once your order has been despatched.

Order by post... For customers who prefer not to use a credit card online, simply complete all order and contact details in the normal way. When you are asked to select a payment method you can instead print out an order form and sent it with a cheque (made payable to 'Little Ballerina')

Call us.... You can call us with your card details to place an order over the phone. 020 8404 6885

Overseas customers

If ordering from overseas, please use a credit card to order online.ou will be charged in your local currency. At the checkout please select the correct postage rates for your country. If you do not see your country on that list please contact us.

Shipping And Handling

We will send parcels by Royal Mail or courier depending on weight of consignment.
Delivery charges are based on quantity.

:PLEASE NOTE THAT WHERE VATABLE GOODS ARE BEING SHIPPED, TAX WILL BE APPLIED PRO RATA TO THE SHIPPING CHARGE.

UK delivery - 1 item £2.95
then an extra £1 for each additional item
to a maximum value of £7.95
Free delivery for orders of £200 and over

Europe delivery - 1 item £4.00
2 items £7.00
3 items £ 9.00
4 items or more £ 11.00

Rest of the World - 1 item £ 5.00
2 items £ 8.00
3 items £11.00
4 items £15.00
over 4 items call for quote

Delivery Schedule

We aim to despatch goods within 2-3 working days

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20 % VAT is inculded where applicable. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

All Little Ballerina merchandise is guaranteed. If you are not entirely satisfied you may return your goods within 14 days for a complete refund. If you need to exchange an item (eg. for a different size) once you have returned your goods a replacement will be sent out with no extra postage to pay.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)20 8404 6885 (International +44 +44 (0)20 8404 6885) or fax us on or write to us at PO Box 376 Twickenham TW1 9ED United Kingdom

Privacy Policy

We keep your details for our records only. We never disclose customer information to third parties.

Little Ballerina Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy

If you are not entirely satisfied with your goods, you may return then for a full refund. Please remember to obtain proof of postage when sending back goods.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm